Sales Service Representative (Vietnamese-Speaking, Financial Services)

Location: Vietnam; fully remote, working U.S. business hours

Company

hirify.global is hiring for a client-facing debt settlement company serving customers across the United States and Canada.

What you will do

• Handle inbound calls from prospective clients interested in debt settlement, debt consolidation, and financial relief solutions.
• Understand customer financial needs, explain available services, answer questions, and recommend appropriate next steps.
• Follow up with new and existing leads through outbound calls and consistent sales communication.
• Build trust, handle objections, and balance sales targets with an empathetic customer experience.
• Maintain accurate CRM records covering calls, lead status, notes, follow-ups, and sales progress.
• Collaborate with sales and customer service teams to improve client experience and achieve performance goals.

Requirements

• Fluent spoken and written Vietnamese and English.
• Experience in sales, inside sales, customer service, call center, or another client-facing role.
• Strong phone communication, active listening, relationship-building, and objection-handling skills.
• Experience using CRM or customer management software, with strong organization and attention to detail.
• Ability to work U.S. business hours while based in Vietnam.
• Reliable internet connection and a professional remote work setup.

Nice to have

• Experience in debt settlement, debt consolidation, consumer finance, lending, or financial services.
• High-volume call center, consultative sales, lead conversion, or U.S. and Canadian customer service experience.

Culture & Benefits

• Fully remote work arrangement.
• Competitive base salary with performance-based incentives.
• Comprehensive onboarding and ongoing training.
• Supportive, collaborative environment with career growth opportunities.
• Client-facing work helping individuals navigate financial challenges.

Hiring process

• Application review followed by a required intro video submission.
• Client interview.
• Offer and onboarding.