Customer Experience Associate (Fintech)

Location: Hybrid, with required in-office days at the Chandler, Arizona office

Salary: $24/hour + equity

Company

hirify.global provides a customizable fintech platform that enables companies to design, administer, and track employee benefits and perks.

What you will do

• Support customers across chat, phone, and email while maintaining accurate, empathetic, and timely communication.
• Manage multiple live chat conversations and meet hourly productivity, SLA, quality, and customer satisfaction metrics.
• Learn hirify.global products, internal systems, and operational workflows to research and resolve issues independently.
• Collaborate with Product, Operations, Engineering, and Customer Success on complex cases and customer advocacy.
• Identify recurring customer trends, improve processes, and maintain internal knowledge documentation.
• Use AI tools responsibly to improve research, communication, documentation, problem-solving, and productivity.

Requirements

• 2+ years of experience in a customer-facing support role, preferably in a high-volume environment.
• Ability to work a hybrid schedule with required in-office days in Chandler, Arizona.
• Hands-on experience supporting customers through phone, chat, and email, including multiple concurrent live chats.
• Strong verbal and written communication skills with excellent attention to detail.
• Ability to prioritize competing tasks, self-serve using available resources, and escalate when appropriate.
• Experience with customer support platforms such as Intercom, Zendesk, Salesforce, or similar, plus Google Workspace and Slack.

Nice to have

• Startup or high-growth company experience.
• Experience in fintech, payments, HR technology, benefits administration, banking, or another regulated industry.
• Experience with or strong curiosity about AI tools such as ChatGPT, Claude, or Gemini.
• Experience with operational improvement, process optimization, or workforce management concepts.
• Bilingual or multilingual communication skills.

Culture & Benefits

• 95% coverage of medical, dental, and vision insurance.
• $250 one-time work-from-home setup benefit.
• $500 annual learning and development benefit.
• $150 monthly cell phone and internet benefit.
• $100 monthly wellness benefit and $100 monthly co-working and commuter benefit.
• Flexible PTO and several team offsites each year.