Customer Support Specialist (AI)

Location

Location: Must live in Austin, Texas, USA

Salary

$75,000 – $85,000 per year plus equity

Company

hirify.global is a fast-growing AI startup building an executive assistant that automates emails, scheduling, and follow-up to empower client-facing roles.

What you will do

• Own customer support across chat, email, and video, resolving issues end-to-end with minimal hand-holding
• Diagnose and troubleshoot complex technical issues, escalating only when necessary
• Identify patterns in customer issues to improve processes and knowledge base content
• Collaborate cross-functionally with Support, Sales, Product, and Customer Success teams
• Contribute to scaling support through tooling decisions, workflow design, and team playbooks

Requirements

• Must live in Austin, Texas
• 5+ years in customer or technical support in a B2B SaaS environment
• Strong written and verbal communication skills
• Strong troubleshooting and problem-solving skills
• Experience with customer support tools such as Zendesk, Intercom, Jira, Linear
• Interest and opinions on AI and the future of work

Culture & Benefits

• Fully remote role initially with plans to build Austin presence
• Private medical insurance, pension, and daily lunch provided
• Startup culture with zero bureaucracy and high ownership
• Opportunity to work with a top-ranked AI company growing rapidly

Hiring process

• Submit CV (no cover letter needed)
• Initial call to review experience and motivation (30 mins)
• Customer case study panel (45 mins)
• Meet additional team members (30 mins)