Customer Care Travel Advisor

TL;DR

Customer Care Travel Advisor (Corporate Travel/SaaS): Managing complex business travel bookings, itinerary changes, and traveler support across air, rail, ground transport, and lodging with an accent on executive service, policy compliance, and duty of care. Focus on solving time-sensitive disruptions, coordinating multi-city international itineraries, and delivering accurate multichannel support through AI-enabled SaaS tools.

Location: Chicago, Illinois, within commuting distance of a hirify.global hub. The role offers either a hybrid schedule with three in-office days per week or designated full-time work-from-home shifts. Shifts operate during CST business hours.

Salary: $22–$25 per hour plus equity.

Company

hirify.global is a SaaS platform for business travel and spend management, with AmTrav providing technology-enabled corporate travel services.

What you will do

• Manage travel bookings and modifications through phone, live chat, and email.
• Coordinate complex multi-city itineraries covering flights, rail, ground transportation, and lodging.
• Apply corporate travel policies, budgets, preferred vendors, and booking tiers.
• Provide white-glove support for VIP and C-suite travelers, including preference management.
• Monitor weather, strikes, and geopolitical events and proactively reroute travelers when needed.
• Resolve urgent travel disruptions while maintaining booking accuracy and traveler satisfaction.

Requirements

• At least 3 years of experience in a high-touch customer service environment.
• Exceptional problem-solving skills and the ability to remain effective under pressure.
• Clear professional written and verbal communication in English.
• Strong active listening skills and the ability to explain complex travel information simply.
• Technology proficiency, including the ability to learn SaaS platforms quickly and manage multiple tools simultaneously.
• Must be based within commuting distance of a hirify.global hub in the United States for the hybrid arrangement.

Culture & Benefits

• Eight weeks of paid immersive training followed by ongoing Team Lead support.
• 20 vacation days, 12 public holidays, and paid parental leave.
• Medical, dental, vision, HSA, Wellhub gym, life, and disability coverage.
• 401(k) plan with company matching contributions.
• Up to 20 work-from-anywhere days per year and a paid four-week sabbatical after five years.
• Wellbeing support, volunteer time, pet insurance discounts, equity, and company events.

Hiring process

• Interviews include questions about practical use of AI and professional judgment.
• Submit an updated resume in English and, where applicable, a portfolio.