Customer Service (Automotive Logistics)

Location: Ramos Arizpe, Mexico

Company

hirify.global is an international development partner and systems supplier for the automotive industry, developing powertrain, hydrogen, fuel-cell, and e-mobility technologies.

What you will do

• Maintain customer communication and provide timely updates on requests, orders, and critical issues.
• Review and analyze EDI transactions to understand customer demand and requirements.
• Manage customer portals and keep customer information accurate and up to date.
• Monitor order fulfillment and coordinate with internal teams to meet customer expectations.
• Ensure compliance with customer-specific shipping, packaging, and documentation requirements.
• Track service, delivery, and customer satisfaction KPIs, escalate risks, and support continuous improvement initiatives.

Requirements

• At least 2 years of experience in logistics or customer service within the automotive industry.
• Knowledge of customer systems and portals used by Ford, Stellantis, GM, Nissan, Toyota, or Rotax.
• Experience with shipping processes, ASN transmissions, invoicing, and SAP Logistics modules.
• Advanced English proficiency required.
• Availability to support customer and business needs outside regular working hours.
• Proactive, accountable, customer-focused approach with strong follow-up and collaboration skills.

Nice to have

• Visa.

Culture & Benefits

• Collaborative environment with assignments in automotive mobility and powertrain technologies.
• Personal and career development opportunities.
• International cooperation with colleagues from different countries and business areas.
• Diverse and inclusive workplace.

Hiring process

• Screening call after selection for the recruitment process.
• Video or personal interview(s).