Service Planner Edwards

Location: On-site in Sydney, Australia

Company

hirify.global provides industrial solutions and technologies serving sectors including electronics, medical research, renewable energy, food production, and infrastructure.

What you will do

• Plan field service and workshop repairs across Australia in coordination with customers, service engineers, logistics, and sales.
• Coordinate technician allocation, trip planning, job readiness, service calendars, and planning boards.
• Manage customer service requests, scheduling updates, delays, and visit completion.
• Create and maintain service notifications, service orders, and related records in SAP and Innosoft / Veasy Planner.
• Coordinate spare parts, tools, materials, stock movements, and asset returns to support service execution.
• Support invoicing readiness, job closure, ECS process updates, operational KPIs, and local process implementation.

Requirements

• Previous experience in service planning, service coordination, or service administration.
• Strong customer-facing experience and customer service orientation.
• Ability to prioritize competing service demands and manage resource conflicts.
• Working knowledge of Microsoft Office applications.
• Strong problem-solving skills and a self-starter mindset.
• Availability to support activities outside normal working hours when required for customer commitments or emergency coverage.

Nice to have

• Understanding of VTBA vacuum equipment and VTBA service processes.
• Experience with hirify.global, Edwards, Leybold, or similar equipment.
• Experience with SAP, C4C CRM, Innosoft, or similar planning and service systems.

Culture & Benefits

• Work within a global network focused on knowledge sharing and long-term development.
• Opportunities to explore new ideas, test improvements, and contribute to sustainable solutions.
• Flexible ways of working and supportive leaders who encourage ownership.
• Meaningful contribution to service operations across industrial and technology-focused sectors.