LAT Customer Collaboration Manager (Kinaxis)

Location: Mexico City, Mexico; hybrid, office-based. This position must be based in Mexico City.

Company

hirify.global is a global company focused on collaboration, productivity, and flexible working environments.

What you will do

• Lead the Customer Collaboration organization across LATAM and build partnerships with strategic customers.
• Own customer operational KPIs including OTIF, Fill Rate, SLA, Revenue Execution, Backlog Health, and Inventory Visibility.
• Lead operational performance reviews, customer business reviews, joint business planning, and forecast collaboration.
• Drive Kinaxis adoption and lead AI, automation, and continuous improvement initiatives.
• Partner with Commercial, Sales, Logistics, Planning, Finance, IT, and Digital & Automation stakeholders.
• Coach and develop the regional team, build succession plans, and manage engagement and performance.

Requirements

• Bachelor’s degree in Supply Chain, Business Administration, Engineering, or a related field.
• 8+ years of experience in Customer Supply Chain, Customer Collaboration, or Customer Operations.
• 5+ years of people leadership experience and experience managing strategic customer relationships.
• Strong cross-functional leadership, stakeholder management, executive communication, and business acumen.
• Fluency in English and Spanish is required.
• Must be based in Mexico City.

Nice to have

• Experience with Kinaxis or advanced planning systems.
• Oracle and/or SAP experience.
• Experience leading digital transformation initiatives.
• Lean Six Sigma or Continuous Improvement certification.
• Project Management experience.

Culture & Benefits

• Hybrid work model combining remote and on-premises work depending on team and department needs.
• Inclusive environment that values diversity and collaboration.
• Comprehensive benefits packages that vary by location.
• Support for physical, financial, emotional, intellectual, and social wellbeing.