Merchant Success Manager

Location: Remote in Alabama, Arizona, California, Colorado, Florida, Georgia, Kansas, Kentucky, Iowa, Idaho, Illinois, Indiana, Louisiana, Massachusetts, Maine, Michigan, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, or Wisconsin

Salary: $75,000–$85,000 per year. The full base pay range is $63,248–$105,413, with eligibility for a discretionary bonus plan.

Company

hirify.global is a global supply chain and fulfillment technology platform serving small and mid-market ecommerce merchants through outsourced, in-house, and hybrid fulfillment solutions.

What you will do

• Understand merchant goals, define success criteria, and continually reassess their needs.
• Develop action plans with hirify.global deliverables and merchant recommendations to support growth.
• Drive adoption of key hirify.global features, functions, and services.
• Monitor merchant health, identify risks, and take corrective action to prevent issues.
• Collaborate with Customer Support and other teams to deliver comprehensive merchant solutions and inform the product and services roadmap.
• Improve NPS, merchant retention, churn, and upsell performance.

Requirements

• At least 3 years of experience in sales and merchant services in the technology industry.
• Ability to sell through quota attainment and drive measurable results.
• Strong ability to assess merchant needs and develop solutions.
• Effective oral, written, and in-person communication skills.
• Experience collaborating across departments to deliver solutions.
• PowerPoint and Excel skills.

Culture & Benefits

• Remote work within the listed United States states.
• Medical, dental, vision, and basic life insurance.
• Paid maternity and parental leave, holidays, flexible time off, sick leave, and quarterly wellness days.
• 401(k) match and comprehensive benefits package.
• Access to AI and productivity tools from the first day of employment.
• Ownership-focused, collaborative, transparent, and high-performance work environment.