Customer Success Associate (SaaS)

Location: East Coast USA, remote

Salary: $60,000–$63,000 base salary plus performance-based variable earnings

Company

hirify.global is a Series D SaaS startup providing a digital wholesale management platform for brands and retailers, serving more than 14,000 brands and 600,000 buyers across 150 countries.

What you will do

• Build trusted advisor relationships and align customer success activities with client business strategies.
• Manage customer adoption, training, and best-practice development to increase product value and return on investment.
• Assess customer requirements, service adoption, and organizational structures during hirify.global rollouts.
• Increase engagement, retention, product adoption, customer satisfaction, and account health.
• Identify cross-selling and upselling opportunities and support account revenue growth.
• Represent customer feature requests and collaborate with Product, QA, and Data teams.

Requirements

• At least 1 year of experience managing accounts or owning a book of business.
• Strong presentation, written, and oral communication skills.
• Strong negotiation and sales skills.
• Proactive, consultative account management approach.
• Ability to handle challenging upselling and reselling conversations.
• Ability to collaborate with cross-functional teams.

Nice to have

• 1–2 years of experience in SaaS, account management, or strategy consulting.
• Additional language skills.
• Experience collaborating with cross-functional teams.

Culture & Benefits

• Access to international trade shows and market weeks.
• Collaboration with teams around the world.
• Private medical, dental, and vision coverage.
• Opportunities for growth and development through internal initiatives.
• Quarterly all-hands meetings with transparency into business performance, revenue, and growth.