Customer Success Manager - Digital

Location: Remote, U.S.-based; may require 10% travel

Salary: $75,000–$87,500 per year

Company

hirify.global provides software and a national network that connect community organizations, government agencies, and healthcare organizations to improve access to health and social services.

What you will do

• Manage a high-volume, tech-touch customer portfolio using scalable one-to-many engagement.
• Develop onboarding workflows, customer segmentation, strategic plans, and targeted engagement cadences.
• Drive platform adoption, customer retention, expansion, and network engagement across customer segments.
• Use Salesforce to automate account engagement workflows and manage customer activities.
• Educate customers about the product and recommend additional products and services.
• Collaborate cross-functionally on customer experience, forecasting, pipeline management, systems, and educational materials.

Requirements

• 3+ years of professional work experience suggested.
• 2–4 years of customer success or related experience preferred.
• Experience managing revenue and learning new technologies.
• Experience developing processes and managing resources or content.
• Analytical ability to use data for creative decisions and recommendations.
• Must be based in the United States.

Culture & Benefits

• Remote work with company-provided equipment and approved work-from-home supplies.
• Medical, dental, and vision insurance, including virtual mental health and acute medical visits.
• Flexible time off, volunteer and mental health days, and 14 paid company holidays.
• Paid parental leave, including for adoptive parents.
• 401(k) with employer match, immediate vesting, HSAs, FSAs, commuter benefits, and wellness resources.
• Employee resource groups and an inclusive workplace culture.