Customer Success Manager

Location: Hybrid in Boston or NYC, United States

Salary: $105,000–$175,000 per year

Company

hirify.global provides software that helps product managers and developers understand web application user experiences through session replays, logs, errors, and network insights.

What you will do

• Own customer relationships, adoption, and success from onboarding through renewal.
• Consult with customers to understand business, product, and application goals and demonstrate value and ROI.
• Develop onboarding strategies that accelerate time to value across customer priorities, projects, and use cases.
• Manage regular customer communications, health checks, QBRs, and executive business reviews.
• Monitor product usage, health scores, retention, revenue growth, and upsell opportunities.
• Coordinate customer tickets and feature requests with account management, product, and support teams while maintaining retention and upsell forecasts in the CRM.

Requirements

• 1–2+ years of experience in product management and/or data analytics.
• Experience with customer support, technical customer support, or solution engineering.
• Experience supporting customer retention, churn management, and upselling.
• Strong relationship-building, organizational, written, verbal, and cross-functional communication skills.
• Ability to communicate technical and business concepts and lead calls with executives and key stakeholders.
• Ability to work in a hybrid role based in Boston or NYC, United States.

Nice to have

• Technology industry experience.
• Experience working in startups.

Culture & Benefits

• Health, dental, and vision insurance, 401(k), and commuter benefits.
• Open vacation policy and flexible working hours and location.
• Three months of fully paid parental leave.
• Stock options and monthly employee gifts.
• Regular team outings, catered office lunches, and a stocked kitchen.
• Visa sponsorship may be considered for applicants in the United States who need work authorization.