Customer Success Manager I

Location: London, United Kingdom; applicants should be within commuting distance of the London office. Hybrid work with more days in the office than remotely, regular in-office collaboration, and customer travel up to 50% of the time.

Base salary: £25,585–£34,615 GBP per year. On-target earnings: £36,550–£49,450 GBP per year.

Company

hirify.global develops sports technology products that help coaches and athletes capture video, analyze data, share highlights, and improve performance.

What you will do

• Manage and grow relationships with non-league and grassroots football customers across the UK, Scandinavia, and Africa.
• Increase product engagement, customer satisfaction, and return on subscription investment.
• Support and educate customers, demonstrate products, and manage account engagement activities.
• Run customer meetings, identify product expansion and time-saving opportunities, and achieve monthly, quarterly, and annual renewal targets.
• Identify upselling opportunities and collaborate with Account Executives to capitalize on market opportunities.
• Visit customers consistently, potentially several times per month, while traveling up to 50% of the time.

Requirements

• Experience in a client-facing role, preferably within a technology company.
• Good understanding of the UK non-league and grassroots football market.
• Strong communication and presentation skills.
• Understanding of APIs and the ability to explain API concepts to clients.
• Strong relationship-building skills and a customer-focused approach.
• Ability to work more days in the London office than remotely and travel to customers up to 50% of the time.

Nice to have

• Experience in the sports industry or participation in sport.
• Salesforce experience.
• Proactive, analytical, autonomous, and organized approach to managing multiple stakeholders and projects.

Culture & Benefits

• Flexible vacation time above statutory leave, company-wide holidays, and meeting-free days.
• Remote work options alongside office-based collaboration.
• Autonomy, open communication, and support for employee-led ideas.
• Professional development resources and career growth opportunities.
• Office equipment and technology support for both office and remote work.
• Employee assistance programs, employee resource groups, and location-dependent medical and retirement benefits.