Family Success Manager (EdTech)

Location: Remote within the United States; applicants must live in one of the listed eligible states and be available during Mountain Time Zone business hours.

Salary: $55K–$60K per hour, plus bonus eligibility.

Company

hirify.global provides customized education and learning resources to families and K–12 students across the United States.

What you will do

• Manage a portfolio of families and execute engagement, retention, onboarding, and re-enrollment plans.
• Lead orientations, Q&A sessions, parent 1:1s, office hours, and state-specific information sessions.
• Explain learning expectations, attendance, assessments, learning logs, funding, ordering, academic support, and deadlines.
• Monitor family health, proactively address disengagement and compliance issues, and connect families with appropriate support.
• Resolve escalated cases end to end and coordinate communication across departments.
• Lead Facebook community engagement and recommend improvements to processes, communications, training, and SOPs.

Requirements

• Experience in family or customer support, customer success, or account management at scale.
• Strong phone and written communication skills, including difficult conversations and de-escalation.
• Ability to manage a high-volume portfolio across phone, email, Facebook, and virtual or in-person sessions.
• Ability to present onboarding sessions, information sessions, and office hours.
• Strong attention to detail when tracking state-specific requirements and deadlines.
• Must be eligible to work in the United States and maintain availability during traditional Mountain Time Zone business hours.

Nice to have

• K–12, homeschool, or virtual education experience.
• Experience with HubSpot, Salesforce, Zendesk, or similar CRM and support platforms.

Culture & Benefits

• Culture centered on customer-first service, ownership, transparency, continuous learning, and high standards.
• Remote work with flexible availability during required business hours.
• Bonus eligibility.
• Access to a smartphone, high-speed internet, computer, webcam, and headset is required.
• Equal opportunity employment and participation in E-Verify.