Systems Support Engineer II

TL;DR

Systems Support Engineer II: Delivering premium workplace technology services to C-Suite executives and office staff with an accent on Windows/macOS endpoint management and VIP support. Focus on maintaining high-availability environments, device lifecycle management, and ensuring seamless user experiences through Intune, JAMF, and ServiceNow.

Location: Must be based in Santa Clarita, CA (100% onsite)

Company

hirify.global Managed Services provides innovative technology solutions with a client-centric culture focused on collaboration and data-driven decision-making.

What you will do

• Provide daily onsite support for C-Suite executives and VIP users with high urgency and professionalism.
• Manage endpoint devices using Intune and JAMF, including enrollment, compliance, and policy troubleshooting.
• Perform laptop imaging, rebuilds, and refreshes using SCCM and PXE-based workflows.
• Support Microsoft 365, Exchange Online, and mobile platforms (iOS/Android).
• Document all work in ServiceNow, following established SOPs and coordinating escalations.
• Participate in rotating holiday and after-hours on-call support for VIP escalations.

Requirements

• U.S. Citizenship required
• 5+ years of hands-on IT support experience in a large enterprise environment.
• Demonstrated expertise in Windows and macOS hardware and OS troubleshooting.
• Intermediate experience with Active Directory, Azure AD, and Microsoft 365 administration.
• Practical experience with endpoint management tools Intune and JAMF.
• Proven ability to deliver customer-facing support for VIP/C-Suite users.
• Ability to lift and move up to 50lbs.

Nice to have

• Understanding of network basics (VLAN, LAN/Wi-Fi troubleshooting).
• Knowledge of ITIL practices (Incident, Request, and Problem Management).
• Relevant certifications such as MS-900, AZ-900, CompTIA A+, or MD-102.

Culture & Benefits

• Competitive salary and comprehensive benefits package.
• Collaborative, team-oriented work environment.
• Focus on continuous learning and professional growth.
• Standard Monday–Friday schedule with structured on-call rotations.