Financial Collections Specialist (Finance)

Location: San Antonio, Texas; onsite four days per week

Pay rate: $23 per hour

Duration: 12 months

Company

hirify.global provides staffing services for professional roles.

What you will do

• Make outbound and receive inbound calls regarding past-due accounts.
• Communicate with members empathetically, explain account status and next steps, and de-escalate challenging conversations.
• Evaluate member circumstances and negotiate appropriate repayment arrangements.
• Document interactions, payment commitments, account updates, financial data, and transactions accurately.
• Protect confidential information and escalate complex account or compliance concerns.
• Meet call-handling, attendance, productivity, quality, and performance expectations while participating in training and coaching.

Requirements

• Customer service experience or experience involving frequent customer interaction.
• Strong verbal and written communication, active listening, negotiation, and problem-solving skills.
• Ability to manage difficult conversations with empathy, professionalism, resilience, and composure.
• Strong attention to detail and accurate data-entry skills.
• Ability to follow schedules and meet productivity and quality expectations.
• Ability to work onsite in San Antonio four days per week.

Nice to have

• Previous collections or financial-services experience.
• Call-center experience with inbound or outbound calls.
• Experience in banking, insurance, sales, account management, retail, hospitality, or another customer-facing environment.
• Experience documenting customer interactions and financial transactions.
• Familiarity with regulated or compliance-focused environments.

Culture & Benefits

• Member-focused service approach emphasizing empathy and professionalism.
• Ongoing training, coaching, and professional-development activities.
• Collaborative work with team members and leadership.
• Opportunity to learn auto-dialer, account-management, documentation, Microsoft Word, and Microsoft Excel systems.