Sr Partner Success Manager (AI)

TL;DR

Sr Partner Success Manager (AI/CX): Managing and scaling strategic relationships with global SI and consulting partners to deliver AI-driven customer experience solutions with an accent on partner maturity and delivery quality. Focus on building scalable partner practices, guiding complex enterprise AI transformations, and ensuring high-quality project outcomes.

Location: New York Office (USA)

Salary: $120,000 - $150,000 USD (OTE)

Company

hirify.global is an agentic AI platform that enables global enterprises to create effortless and meaningful customer conversations at scale.

What you will do

• Manage a portfolio of strategic partners, driving both partner maturity and successful customer delivery outcomes.
• Act as a strategic advisor to partners on building and scaling their services practice, including delivery methodologies and GTM motions.
• Guide partners through complex enterprise AI and CX transformation programs to ensure measurable business impact.
• Coordinate with internal teams (Sales, Customer Success, Product) to align implementation strategies and validate delivery approaches.
• Monitor partner-led implementations, proactively managing risks and escalations.
• Support the evolution of the Partner Success function by defining scalable programs, playbooks, and operational frameworks.

Requirements

• 6+ years of experience in enterprise SaaS, consulting, partner management, or strategic delivery roles.
• Proven track record of managing complex enterprise engagements through global systems integrators or consulting firms.
• Strong understanding of enterprise delivery models, project governance, and implementation methodologies (e.g., SAFe Agile).
• Executive presence with the ability to communicate effectively with partner leadership and technical teams.
• Experience with AI, cloud, automation, or enterprise technology ecosystems.
• Must be authorized to work in the USA (E-verify employer).

Nice to have

• Experience with conversational AI, CCaaS, or enterprise automation platforms.
• Experience supporting multi-region enterprise accounts and global delivery programs.
• Familiarity with sourced, influenced, and co-delivery partner ecosystem models.

Culture & Benefits

• High-ownership culture focused on accountability and fast execution in a rapidly evolving AI category.
• Opportunity to shape a growing function at a company backed by General Catalyst, EQT Ventures, and Altimeter Capital.
• Compensation includes base salary, performance-based variable component (OTE), and an equity package.

Hiring process

• Talent Acquisition screening.
• Hiring Manager interview.
• Technical Case Study and Stakeholder Interview(s).
• Bar Raiser interview.