Senior Services Engagement Director (AI/SaaS)

TL;DR

Senior Services Engagement Director (AI/SaaS): Driving enterprise-scale customer experience transformation and Professional Services revenue growth with an accent on AI-enabled transformation and strategic account expansion. Focus on aligning consulting, implementation, and optimization to measurable business outcomes for high-value enterprise accounts.

Location: Remote (United States)

Salary: $129,600 - $228,000

Company

hirify.global empowers more than 8,000 organizations worldwide to create the best customer and employee experiences through an AI-powered experience orchestration platform.

What you will do

• Own end-to-end Professional Services revenue strategy for a defined enterprise portfolio to drive growth and account value.
• Build and scale a high-quality services pipeline to accelerate deal velocity and platform adoption.
• Lead complex, multi-solution services engagements aligning consulting, implementation, and migration to business outcomes.
• Design outcome-driven proposals for AI-powered CX, automation, and orchestration initiatives.
• Partner with cross-functional leaders to align services strategy with account plans and customer success objectives.
• Guide customers through AI-enabled transformation journeys to improve operational efficiency and digital performance.

Requirements

• Must be based in the United States.
• 5 to 7+ years of experience in SaaS or cloud sales, specifically focused on Professional Services engagements.
• Proven track record of closing services-driven revenue across large, strategic enterprise accounts.
• Experience supporting cloud transformation, including migration and modernization programs.
• Background in CCaaS, customer experience platforms, or related enterprise software.

Culture & Benefits

• Comprehensive Medical, Dental, and Vision Insurance with Telehealth coverage.
• Flexible work schedules and remote work opportunities.
• 401(k) matching program and Adoption Assistance.
• Open Time Off plus 10 paid holidays and "August Free Fridays".
• Professional development, mentorship, and leadership education support.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Initial Zoom interview with a Talent Acquisition Partner.
• Interviews with the hiring manager and other team members (maximum of five interviews).