Salesforce Support Administrator (Salesforce)

Location: Tampa, Florida, United States (Hybrid)

Hiring salary: $70,000 per year

Company

hirify.global is a public research university serving approximately 50,000 students across campuses in Florida and USF Health.

What you will do

• Support the implementation, configuration, maintenance, and optimization of Salesforce and related fundraising technologies.
• Monitor system functionality, troubleshoot issues, and escalate complex problems when needed.
• Support integrations with online giving platforms, marketing automation tools, SMS platforms, and other connected applications.
• Maintain constituent data through imports, exports, deduplication, record maintenance, and data quality checks.
• Develop and maintain reports and dashboards for fundraising, membership, major gifts, audience engagement, and organizational decision-making.
• Provide day-to-day Salesforce support, training, documentation, and onboarding assistance for Membership and Major Gift staff.

Requirements

• High school diploma or equivalent with an IT certification, or at least one year of relevant work experience.
• Alternatively, a bachelor's degree in computer science, MIS, or another field involving software and analytical training.
• Experience or familiarity with Salesforce administration and user training.
• Ability to maintain data accuracy, integrity, consistency, and documentation across Salesforce and integrated systems.
• Ability to work in a hybrid role based in Tampa, Florida, United States.

Nice to have

• Experience with Salesforce Nonprofit Cloud or NPSP.
• Experience with Account Engagement (Pardot), Mogli SMS, Marketing Cloud, or other marketing automation platforms.
• Experience with online giving platforms, digital fundraising, and CRM integrations.
• Knowledge of nonprofit fundraising, membership programs, donor stewardship, or public media fundraising.

Culture & Benefits

• Medical, dental, and life insurance plans.
• Retirement plan options and generous leave.
• Employee and dependent tuition programs.
• Employee perks and discounts.
• Employment in an academic environment focused on professional development and advancement.