Subscription Management Systems Administrator (Zuora)

TL;DR

Subscription Management Systems Administrator (Zuora): Configure, maintain, and support a global billing and subscription management platform with an accent on Zuora Billing administration, subscription data/pricing accuracy, and integration with Salesforce and ERP systems. Focus on troubleshooting subscription billing, invoice generation, and payment processing while supporting releases through UAT and documentation.

Company

hirify.global provides staffing and employment services.

What you will do

• Administer Zuora Billing day-to-day configurations, including product catalog updates, pricing structures, and subscription data.
• Support core billing modules such as CPQ, Order Management, Payments, and Billing.
• Manage user access requests (roles and permissions) in line with internal security and operational procedures.
• Provide tier 2 support by logging, triaging, and resolving tickets related to subscription billing, invoice generation, and payment processing.
• Run standard reports and data queries, update workflows, and maintain accurate records and trackers.
• Support platform releases by reviewing release notes, executing UAT test cases, documenting results, and identifying issues before production deployment.

Requirements

• Hands-on experience administering and configuring the Zuora Billing platform is strictly required.
• Experience supporting subscription-based business models (recurring, usage-based, or hybrid pricing).
• Experience working with integrated enterprise systems, specifically Salesforce (CRM) and ERP platforms.
• Practical experience producing test documentation, defining UAT scenarios, and supporting end-to-end release cycles.
• Strong communication skills and ability to partner with both technical teams and non-technical finance/business stakeholders.
• Solid understanding of core billing, invoicing, and revenue recognition concepts.

Culture & Benefits

• For temporary assignments lasting 13 weeks or longer: major medical, dental, vision, and 401k, plus statutory sick pay where required.
• Reasonable accommodations available during the employment process.
• Participation in E-Verify in certain locations as required by law.