Customer Success Manager (Insurtech)

TL;DR

Customer Success Manager (Insurtech): Managing and growing strategic FQHC accounts for a healthcare coverage platform with an accent on retention, expansion, and customer value delivery. Focus on driving workflow adoption, recovering lapses, solving complex stakeholder challenges, and exceeding net revenue retention targets.

Location: Remote within the United States; occasional travel for company gatherings.

Salary: $100,000 plus benefits.

Company

hirify.global is an insurtech software and services company helping people enroll in Medicaid and other public healthcare programs through partnerships with Federally Qualified Health Centers.

What you will do

• Manage strategic FQHC accounts as the primary customer contact and trusted advisor.
• Drive customer satisfaction, workflow adoption, renewals, retention, and expansion.
• Conduct monthly business reviews and demonstrate measurable value to customers.
• Monitor account health, address risks early, and coordinate internal resources to resolve issues.
• Identify upsell opportunities across additional services, coverage programs, and clinics.
• Partner with Product and Delivery teams to translate customer feedback into improvements and support growth readiness.

Requirements

• 4+ years of experience in account management, customer success, or client services within B2B services.
• Demonstrated success driving retention, renewals, and expansion in existing accounts.
• Experience managing enterprise or mid-market accounts and navigating complex stakeholder environments.
• Strong relationship-building, ownership, organization, and problem-solving skills.
• Ability to work independently and drive outcomes with minimal oversight.
• Must be based in the United States and available for occasional company travel.

Nice to have

• Experience in healthtech, insurtech, healthcare, government, or other regulated industries.
• Background working with federally funded or mission-based organizations.
• Experience at a growth-stage company with $5M–$20M ARR.
• Hands-on experience with Salesforce or a comparable CRM.

Culture & Benefits

• Mission-driven work focused on expanding access to healthcare coverage.
• AI-embracing environment that views technology as an opportunity.
• Cross-functional collaboration and a solutions-oriented culture.
• Full-time employment with benefits.
• Occasional company gatherings.