Operations Manager Property Adjusting

Location: Fully remote within the United Kingdom

Company

hirify.global is a specialist professional services and technology firm supporting insurance, financial services, public sector, and other highly regulated organizations.

What you will do

• Lead, develop, and motivate the FAST and Desk Adjusting teams, including Team Managers and senior colleagues.
• Own operational performance across SLA compliance, customer satisfaction, claim lifecycle management, productivity, indemnity spend, and quality.
• Manage workloads, resources, complex claims, operational issues, and client escalations.
• Analyze operational data and performance trends to identify and implement improvements.
• Lead the adoption of new processes, systems, and technologies while supporting innovation and change.
• Maintain claims governance, quality assurance, compliance, audit controls, and operational risk management.

Requirements

• Proven operational leadership experience in insurance, claims handling, loss adjusting, or another customer-focused service environment.
• Experience leading multifunctional teams, developing Team Managers, and delivering measurable performance improvements.
• Strong understanding of the claims lifecycle, indemnity management, customer service, and regulatory requirements in insurance or financial services.
• Experience using KPIs, management information, and data analytics for decision-making.
• Experience managing change, operational transformation, client relationships, and complex service escalations.
• Strong leadership, communication, stakeholder management, analytical, planning, and decision-making skills.

Nice to have

• Cert CII qualification.
• Leadership or management qualification.
• Previous experience in loss adjusting or insurance claims operations.

Culture & Benefits

• Fully remote working within the United Kingdom with flexible working arrangements.
• Leadership training, learning opportunities, professional qualification funding, and access to the hirify.global Innovation Lab.
• Pension with 5% employee and 5% employer contributions, life assurance at four times salary, and incentive benefits.
• 25 days of holiday, increasing with tenure, plus enhanced maternity, paternity, and adoption pay.
• Wellbeing support, employee assistance, retailer discounts, financial wellbeing resources, and inclusive employment policies.
• Additional benefits including cycle-to-work, lease car salary sacrifice, holiday purchase, health cash plan, and dental plan options.

Hiring process

• Application and CV review.
• Initial phone call and interview.
• Offer and hiring.