Chief of Staff (SaaS)

Location: London or Ghent, hybrid with 3 days in office and 2 days from home; US-hours coverage required several days per week; approximately 20% international travel.

Company

hirify.global operates an API-first commerce platform for food and retail businesses, connecting on- and off-premise sales and delivery operations through SaaS products.

What you will do

• Coordinate Senior Management Team meetings, establish governance, track KPIs, maintain decision and action logs, and assess executive operating effectiveness.
• Partner with the CEO to prepare briefs, research, agendas, and execution plans for strategic company priorities.
• Enable OKR delivery and cross-functional alignment by clearing execution friction, following up on deliverables, and unblocking dependencies without direct authority.
• Prepare executive communications, presentations, company updates, Board materials, investor messaging, and structured reporting loops.
• Build and maintain the Captains Dashboard for company performance and OKR progress, ensuring data integrity and surfacing risks.
• Maintain the cadence of key projects and act as program manager for priority initiatives.

Requirements

• Experience as a Chief of Staff, Business Operations leader, or Strategic Program Manager in a fast-paced scale-up; B2B SaaS experience is highly preferred.
• Exceptional stakeholder management, interpersonal, negotiation, and influencing skills, including the ability to align senior leaders without direct authority.
• Structured and analytical approach to KPIs, BI dashboards, data hygiene, and performance insights.
• High autonomy, strong ownership, excellent organization, and the ability to manage competing priorities and ambiguity.
• Ability to build agentic workflows for reporting, research, briefing, and meeting preparation.
• Outstanding written and verbal English communication skills; bachelor’s degree in Business, Management, or a related field, or equivalent experience.

Nice to have

• MBA or advanced degree.
• B2B SaaS experience in a scale-up environment.

Culture & Benefits

• Dedicated learning budget for professional development.
• Work with weekly releases and new features in an innovation-focused environment.
• Collaborate with a diverse international team that values transparency, visibility, and varied perspectives.
• Regionally tailored compensation and benefits packages.
• Work on commerce products serving businesses across more than 50 markets.