Enterprise COTS/GOTS Application Support Specialist (Windows Server/IIS)

Location: Fully remote within the United States; Columbus, OH listed. Applicants must be authorized to work in the US and able to obtain and maintain a US Department of Defense security clearance. Visa sponsorship is not available.

Company

hirify.global provides systems and network engineering solutions focused on emerging technologies for the Department of Defense.

What you will do

• Provide daily administration, monitoring, maintenance, troubleshooting, and sustainment for assigned COTS/GOTS enterprise applications.
• Support physical, virtualized, on-premises, and cloud-hosted environments across NIPRNet and SIPRNet.
• Install, configure, upgrade, patch, maintain, and troubleshoot applications, application servers, IIS, interfaces, APIs, and licensing services.
• Diagnose application availability, performance, connectivity, service dependency, compatibility, and end-user issues.
• Coordinate with operating system, database, network, cybersecurity, project, user, and vendor teams through issue resolution.
• Maintain technical records, procedures, troubleshooting guides, status reports, and knowledge-transfer materials.

Requirements

• Active Department of Defense Secret clearance required.
• Critical Sensitive / IT-I position requiring a favorable Tier 5 investigation.
• Current DLA-approved Computing Environment certification and applicable DoD 8140 qualification required before system access.
• IAT Level II or IAT Level III certification and CE Administrator qualification required for assigned privileged administration duties.
• At least six years of progressive information processing or information technology support experience, including three years supporting enterprise hardware and software solutions.
• At least two years installing, troubleshooting, diagnosing, maintaining, or training users on enterprise applications, with experience in production COTS/GOTS applications, vendor software, web applications, integrations, and end users.

Nice to have

• Experience with Adobe Experience Manager, Dameware, Lenel, Carbon Black, SCOM, ELM, SQL, IIS, E911, SFTP, Xona, RightFax, ServiceNow, vendor coordination, and cloud-hosted applications.

Culture & Benefits

• Remote work environment supporting DoD application operations.
• 100% employee medical, dental, and vision premium coverage, with subsidized spouse and dependent premiums.
• Short- and long-term disability plans.
• 401(k) match of up to 10% of employee salary contributions.
• Training and development program, 11 paid holidays, and PTO starting at 15 days annually.