Mission-Critical Outage Support Specialist

Location: Fully remote, Columbus; off-site with mandatory 24x7x365 on-call availability. US work authorization and the ability to obtain and maintain a US Department of Defense security clearance are required.

Company

hirify.global provides systems and network engineering solutions to the Department of Defense and focuses on emerging technologies, technical expertise, and continued professional development.

What you will do

• Provide rapid on-call response to mission-critical outages and high-priority mission incidents.
• Identify affected applications, infrastructure, users, locations, dependencies, and mission impact.
• Coordinate application, systems, network, cloud, cybersecurity, vendor, and Government response teams.
• Host or participate in outage war rooms and provide regular status updates to Government representatives and the Information Technology Operations Center.
• Maintain outage timelines, situation reports, action logs, trackers, ServiceNow records, and related documentation.
• Support root-cause analysis, corrective-action planning, post-event reviews, and transition of outage procedures and response playbooks.

Requirements

• Active Department of Defense Secret clearance and a favorable Tier 5 investigation are required.
• Must be a US citizen or authorized to work in the US and able to obtain and maintain the required DoD clearance; visa sponsorship is not available.
• At least six years of progressive information technology or information processing experience.
• At least three years supporting hardware, software, applications, infrastructure, or enterprise service operations, including two years diagnosing and resolving enterprise technical problems.
• Experience with major incidents, priority-one outages, operational war rooms, service restoration, root-cause analysis, and corrective-action documentation.
• Ability to maintain DLA-approved certifications, DoD 8140 qualifications, and applicable IAT Level II or IAT Level III and CE Administrator qualifications when privileged access is assigned.

Nice to have

• ServiceNow Major Incident Management experience.
• ITIL incident and problem management experience.
• Experience with Windows, Linux, networking, application support, and enterprise monitoring tools.

Culture & Benefits

• 100% employee medical, dental, and vision insurance premium coverage, with subsidized spouse and dependent premiums.
• Short-term and long-term disability plans.
• 401(k) matching of up to 10% of employee salary contributions.
• Comprehensive training and development program.
• 11 paid holidays and PTO beginning at 15 days annually.