Endpoint Specialist

Location: Hybrid work in the McKinney, Texas area; employment requires authorization to work in the United States.

Company

hirify.global is a full-service staffing and information technology services company providing technology talent and solutions.

What you will do

• Perform endpoint vulnerability remediation using CrowdStrike Falcon and established team guidance.
• Review vulnerability findings, create and track remediation tickets, coordinate with stakeholders, and provide status updates through completion.
• Troubleshoot patching failures, software deployment issues, compliance exceptions, and Windows configuration problems.
• Support software packaging, repackaging, enterprise application deployments, imaging, provisioning, and post-deployment troubleshooting.
• Use ServiceNow to manage incidents, remediation tasks, change records, and documentation.
• Collaborate with Endpoint Operations, Security, and Service Desk teams while providing remote endpoint support and customer service.

Requirements

• Five or more years of desktop support, endpoint administration, or related IT experience.
• Experience with endpoint patching and vulnerability remediation.
• Strong Windows administration and troubleshooting experience.
• Experience using ServiceNow to manage incidents, changes, and remediation activities.
• Strong analytical, troubleshooting, problem-solving, verbal, and written communication skills.
• Ability to work in a hybrid capacity in the McKinney, Texas area and verify eligibility to work in the United States.

Nice to have

• Experience with CrowdStrike Falcon.
• Experience with software packaging and repackaging.
• Experience with enterprise imaging, provisioning, and application deployments.
• Experience using TeamViewer or similar enterprise remote support tools.

Culture & Benefits

• Employee-centric environment focused on professional growth.
• Career growth opportunities and exposure to modern technology.
• Comprehensive benefits package.
• Holiday and vacation benefits.
• Equal opportunity workplace supporting diverse backgrounds.