MCL Desk Adjuster (Major & Complex Loss)

Location: Home-based in the United Kingdom; fully remote

Company

hirify.global is a professional services and technology firm supporting insurance, financial services, public sector, and other highly regulated organisations.

What you will do

• Manage a portfolio of major, complex, and high-net-worth property claims from instruction through settlement.
• Handle technically demanding claims, including significant escape of oil and other specialist losses.
• Progress claims while controlling costs, timescales, compliance, and customer outcomes.
• Produce clear, accurate reports and recommendations.
• Build relationships with insurers, brokers, policyholders, and internal stakeholders.
• Meet client-specific requirements, performance targets, and quality standards.

Requirements

• Experience in a loss-adjusting practice or insurer environment.
• Significant experience with major loss and complex property claims.
• Strong technical property claims knowledge and a record of successful claim resolution.
• Excellent communication and relationship-building skills.
• Ability to make sound decisions, manage competing priorities, and work autonomously.
• Adaptability, resilience, and a strong focus on customer experience.

Culture & Benefits

• Fully remote work with flexible working arrangements.
• Funding for professional qualifications, leadership training, and learning opportunities.
• 5% employee and 5% employer pension contributions, life assurance, and incentive benefits.
• 25 days of holiday, increasing with tenure, plus enhanced family leave.
• Wellbeing support, employee assistance, retailer discounts, and financial wellbeing resources.

Hiring process

• Application and CV review.
• Initial phone call followed by an interview.
• Offer and hiring.