Operations Support Manager (E-commerce Fulfillment)

Location: Must be located within a 1-hour drive of hirify.global's Bethlehem Innovation Center in Bethlehem, Pennsylvania, United States. Approximately 90% of the role is onsite at a partner location or the Innovation Center, including weekends as necessary. A vehicle is required for travel between locations.

Salary: Target base salary of $80,000–$85,000 per year; the full compensation range is $69,998–$116,663 per year. The role may also participate in a discretionary bonus plan.

Company

hirify.global is a global supply chain and fulfillment technology platform for small and mid-market ecommerce merchants, offering outsourced, in-house, and hybrid fulfillment services through a network of fulfillment centers.

What you will do

• Support site selection, partner vetting, and the 60–90-day implementation and launch phase for new fulfillment centers.
• Configure hirify.global's dashboard and fulfillment services, including site layouts, equipment setup, and operational WMS configuration.
• Train partner fulfillment center staff and stakeholders on hirify.global tools, dashboards, services, SOPs, and merchant-specific workflows.
• Own partner onboarding questions, troubleshoot operational issues, and coordinate resources for Cubiscan, Jira, inbound, outbound, returns, and value-added services.
• Review KPIs, SLAs, performance reports, scanning activity, and daily passdowns to identify gaps and drive corrective actions.
• Conduct operational audits, support site implementations, and lead process improvements that improve merchant experience and fulfillment performance.

Requirements

• 3–5+ years of operations leadership experience in an ecommerce fulfillment environment, including 3PL relationship management.
• Advanced knowledge of inbound and outbound fulfillment operations and at least 3 years of experience opening new sites and setting up teams.
• Strong ability to assess partner needs, build consensus, gain stakeholder buy-in, and drive operational solutions.
• Experience teaching teams and driving adoption of SOPs, tools, and warehouse management systems.
• Intermediate Microsoft Office skills, especially Excel.
• Ability to work onsite up to 90% of the time, including weekends as necessary, and access to a vehicle for travel between locations.

Nice to have

• Ability to create and read CAD drawings for reviewing building layouts.

Culture & Benefits

• Ownership-focused, high-performance environment centered on continuous learning, innovation, accountability, and measurable results.
• Accessible leadership, two-way feedback, collaboration, and shared standards.
• Medical, dental, vision, and basic life insurance.
• Paid maternity and parental leave, holidays, sick leave, flexible time off, and quarterly wellness days.
• 401(k) matching and access to AI and productivity tools for full-time employees.