Director, Voice of the Customer Programs (B2B Marketing)

Location: Remote, North Carolina, United States

Company

hirify.global provides cloud-driven, end-to-end networking solutions and services, using machine learning, artificial intelligence, analytics, and automation to support digital transformation for more than 50,000 customers globally.

What you will do

• Develop and execute a global Voice of the Customer strategy that captures customer insights and informs product, marketing, communications, and go-to-market initiatives.
• Establish KPIs for customer engagement, advocacy, content performance, and business impact.
• Lead the Executive Advisory Board, including recruiting executive participants, creating agendas, facilitating engagement, and converting insights into business action.
• Build and manage a pipeline of written and video case studies, customer stories, executive interviews, social campaigns, event content, sales enablement assets, and customer references.
• Identify and activate customer advocates for strategic sales opportunities, flagship events, webinars, and industry conferences.
• Coordinate customer advocacy initiatives across Sales, Marketing, Product Management, Customer Success, Communications, PR, Social Media, Brand, and executive leadership.

Requirements

• 15+ years of experience in customer advocacy, Voice of the Customer, customer marketing, communications, PR, or enterprise B2B marketing.
• Experience building executive customer relationships and scalable advocacy programs.
• Exceptional storytelling, writing, and communication skills.
• Experience developing customer content across video, digital, and social channels.
• Understanding of hirify.global products, solutions, and the enterprise technology landscape.
• Strong project management and organizational skills, with the ability to influence across a matrixed global organization.

Culture & Benefits

• Remote work arrangement.
• Cross-functional collaboration across a global organization.
• Opportunity to influence product strategy, go-to-market initiatives, executive communications, and sales growth through customer advocacy.
• Commitment to an inclusive workplace free from discrimination and harassment.