Senior Manager, Customer Advocacy

Location: Remote, United States

Salary: $130,000–$165,000 per year, plus possible incentive compensation, bonus, restricted stock units, and benefits.

Company

A revenue platform that uses agentic AI, conversation intelligence, and assistive AI to automate workflows and support sales, retention, forecasting, and other revenue operations.

What you will do

• Own and grow the customer advocacy program from strategy through daily execution, including incentives and recognition.
• Manage the customer reference program and match customers with opportunities across sales, marketing, and customer success.
• Activate customer voices through speaking opportunities, case studies, and reviews on G2, TrustRadius, and Capterra.
• Build an advocate community by providing meaningful connections, tools, support, and recognition.
• Lead, coach, and develop a team of advocacy professionals.
• Partner cross-functionally with sales, marketing, customer success, product, and senior leadership.

Requirements

• 8+ years of experience building relationships and connecting with customers and stakeholders.
• Experience using customer advocacy technologies to streamline, automate, and optimize advocacy processes.
• Experience designing, launching, and scaling advocacy or influencer programs with measurable business outcomes.
• Experience working with executive leadership and senior stakeholders to create high-trust customer experiences.
• Strong communication, collaboration, influencing, mentoring, and team development skills.
• Must be based in the United States for this remote role.

Nice to have

• Direct experience with customer advisory boards and NPS programs.

Culture & Benefits

• Remote work in the United States.
• Incentive compensation and bonus opportunities.
• Restricted stock units and benefits.
• Commitment to diverse teams and inclusive hiring.