IT Technician - Montreal Canada - Remote

Location: Montreal, Canada; hybrid role with fully remote workplace setup and occasional onsite customer visits

Company

hirify.global is a digital technology services provider focused on managed services, cybersecurity, cloud, and business modernization for mid-market and enterprise clients.

What you will do

• Troubleshoot hardware and software issues on Windows and macOS client systems and Microsoft server operating systems.
• Manage help desk requests received by phone, email, and chat, documenting requests and resolutions in a ticketing system.
• Lead infrastructure projects including Exchange-to-Microsoft 365 migrations, server virtualization, and cloud migrations.
• Travel to customer locations when an onsite visit is required; mileage reimbursement is provided.
• Generate and securely manage certificate signing requests and private keys, including installation and configuration on IIS web servers.

Requirements

• 3–5 years of IT experience supporting end users remotely or onsite.
• Experience supporting HP, Dell, Intel, or Lenovo client and server hardware.
• Knowledge of Windows 10/11, Windows Server 2012–2022, Hyper-V, and VMware ESXi.
• Strong knowledge of Active Directory, Group Policy, DNS, and DHCP.
• Experience with network switches, VLANs, routing, firewalls, wireless access points, and Microsoft 365 administration.
• Reliable vehicle and availability for onsite customer visits in the Montreal, Canada area.

Nice to have

• Industry certifications such as A+, MCSE, MCSA, MCITP, or CCNA.
• At least one year of customer service or office support experience.

Culture & Benefits

• Full-time employment in a fast-paced client-support environment.
• Remote support work with hybrid expectations and onsite customer service when required.
• Mileage reimbursement for approved travel to customer locations.
• Commitment to equal employment opportunity and reasonable workplace accommodations.