Enterprise Customer Success Manager (MariaDB)

Location: Remote in Malaysia. Travel: up to 40% within the region.

Company

hirify.global provides database solutions used by enterprises, public clouds, Linux distributions, and modern applications worldwide.

What you will do

• Manage enterprise customers throughout onboarding, adoption, expansion, retention, and advocacy.
• Guide customers through hirify.global deployments and advise on database best practices, upgrades, migrations, and maintenance.
• Build trusted-advisor relationships, establish meeting cadences, conduct business reviews, and communicate customer value.
• Measure and improve customer health, engagement, value realization, and net retention.
• Identify growth opportunities and coordinate with Account Executives, Sales Engineers, Professional Services, Technical Support, and other teams.
• Act as the primary escalation contact and advocate for customer needs within the company.

Requirements

• 2–4 years of experience in customer-facing roles within enterprise software.
• Fluent written and spoken English required.
• Technical acumen, intellectual curiosity, and strong relationship-building skills.
• Experience developing C-level relationships and delivering custom ROI analysis.
• Strong understanding of customer success principles, hirify.global features, architecture, enterprise use cases, and product releases.
• Excellent organization, time management, attention to detail, and ability to understand complex business needs.

Culture & Benefits

• Flexible and autonomous working environment.
• 25 days of paid annual leave plus holidays.
• Competitive compensation based on local compensation structures outside the U.S.
• Opportunities for learning and professional growth while collaborating with colleagues worldwide.
• Visa sponsorship and relocation support are not provided.

Hiring process

• Submit an application and CV or resume through the hirify.global careers site.
• Accommodations are available during the application and interview process upon request.