Customer Success Manager (Microsoft Cloud)

TL;DR

Customer Success Manager (Microsoft Cloud): Managing customer relationships and subscription lifecycles for Microsoft cloud accounts with an accent on retention, recurring revenue, and account growth. Focus on developing account strategies, identifying upsell opportunities, and coordinating with vendors and internal teams to improve customer value.

Location: Hybrid in Milton Keynes, United Kingdom, with three mandatory office days per week; candidates must live within a reasonable commuting distance.

Company

hirify.global is a global technology company supporting the information technology sales channel through cloud services, technology distribution, financing, marketing, lifecycle management, and professional support.

What you will do

• Serve as the primary contact and Microsoft cloud specialist for assigned customers.
• Build and maintain long-term customer and vendor relationships.
• Develop and execute account strategies focused on Microsoft cloud growth and retention.
• Manage the full subscription lifecycle, including renewals, retention, and upsell opportunities.
• Collaborate with internal teams and Microsoft stakeholders to deliver a seamless customer experience.
• Share customer insights to improve retention, growth, and service delivery.

Requirements

• Experience in customer success, account management, or sales in a customer-facing environment.
• Strong interest in learning Microsoft cloud products and solutions, with the ability to apply that knowledge in customer interactions.
• Proven experience managing and growing customer accounts, particularly retention and recurring revenue.
• Strong relationship-building and stakeholder engagement skills.
• Commercial mindset with the ability to identify and drive growth opportunities.
• Excellent written and verbal communication and collaboration skills.

Nice to have

• Knowledge of Microsoft products and cloud solutions.
• Experience working with technology vendors or comparable cloud platforms.

Culture & Benefits

• Three-day hybrid working pattern from the Milton Keynes office.
• AXA health insurance and dental plan options for employees and families.
• Increasing holiday allowance after years two and five, plus a birthday day off.
• Employee discounts, wellness perks, and modern office facilities.
• Training, product learning, and clear career progression opportunities.
• Competitive base salary, commission, and market-leading incentives.