Sr. Customer Success Manager, Enterprise

TL;DR

Sr. Customer Success Manager, Enterprise (B2B SaaS): Managing strategic relationships and driving adoption, retention, and expansion for hirify.global’s largest enterprise customers with an accent on executive engagement, measurable business value, and complex account strategy. Focus on leading high-ARR renewals, analyzing customer health and usage data, resolving critical situations, and influencing product priorities through structured customer feedback.

Location: Copenhagen, Denmark; hybrid work schedule with office presence

Company

hirify.global provides a life sciences SaaS platform used by pharmaceutical, biotech, and digital health organizations to support clinical research and related workflows.

What you will do

• Manage hirify.global’s largest enterprise and strategic accounts as the primary senior point of contact.
• Develop account strategies covering implementation, adoption, success metrics, renewals, and expansion.
• Lead executive business reviews and communicate KPIs, ROI, and strategic impact.
• Identify churn risks, growth opportunities, usage trends, and optimization areas across complex customer portfolios.
• Deliver tailored enablement and training while building scalable self-service capabilities.
• Collaborate with Product, Engineering, Sales, and Support, representing customer feedback in roadmap and prioritization decisions.

Requirements

• 5+ years of experience in Customer Success, Account Management, or Client Services.
• Experience in an enterprise or strategic B2B SaaS environment.
• Track record managing complex, high-ARR accounts and engaging senior stakeholders.
• Strong project management skills across multiple high-priority initiatives.
• Experience managing renewals, mitigating risk, and identifying expansion opportunities.
• Strategic mindset, executive communication skills, autonomy, and ability to manage ambiguity.

Nice to have

• Experience working in or with life sciences organizations.
• Medical Affairs or clinical experience.

Culture & Benefits

• Five weeks of paid vacation and company-wide wellness days.
• Pension with employer matching.
• Health, mobile phone, and home office stipends.
• Low-hierarchy, high-trust culture with substantial autonomy.
• Monthly team social events.
• Opportunity to work on a global clinical research initiative with a major pharmaceutical company and gain exposure to the broader life sciences network.