Enterprise Customer Success Manager (AI)

Location: Belgrade, Serbia; hybrid

Salary: €54,641–€60,014 annual base plus variable pay, with 0.002%–0.005% equity

Company

hirify.global builds a unified AI agent for ecommerce brands that sells, supports, and re-engages customers across the customer journey.

What you will do

• Manage a portfolio of approximately 70–80 ecommerce customers and build relationships with key stakeholders.
• Lead regular check-ins and QBRs, understand customer goals and workflows, and develop account plans.
• Drive adoption of AI, automation, and integrations while helping customers implement support workflows.
• Monitor account health, identify churn risks, and support renewals and smaller expansion opportunities.
• Maintain accurate customer data, manage priorities independently, and use AI tools to improve efficiency.
• Partner with Sales, Product, and Support to resolve issues and communicate customer insights.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a similar role.
• Fluent French is required.
• Experience managing multiple customers in a SaaS environment.
• Strong communication skills and the ability to lead structured customer conversations.
• Comfort balancing strategic discussions with hands-on execution.
• Interest in technology, automation, and AI in customer support.

Nice to have

• Experience working with ecommerce brands or support operations.

Culture & Benefits

• Premium AI tools, including ChatGPT, Claude, and Granola, are available to employees.
• Annual learning and development budget for exploring new tools.
• AI champions and weekly company-wide sessions for sharing workflows and discoveries.
• Inclusive environment with support for accommodations during the application and interview process.