Scaled Customer Success Manager (SaaS)

TL;DR

Scaled Customer Success Manager (SaaS): Driving adoption, retention, and growth across a portfolio of 200+ mid-market customers through scalable engagement programs, automated workflows, and group enablement. Focus on designing repeatable customer success initiatives, using data-informed interventions, and partnering with sales, product, and engineering to improve customer outcomes.

Location: Fully remote within the United States; occasional travel of up to 30% may be required for customer meetings and trade shows. Not currently hiring in Alaska, Hawaii, Iowa, Maine, Mississippi, New Mexico, or West Virginia.

Company

hirify.global provides an AI-powered hiring platform with video interviewing, assessments, and conversational AI for organizations worldwide.

What you will do

• Own adoption, retention, and growth outcomes for a portfolio of 200+ mid-market customers.
• Design and run scalable programs, automated workflows, campaigns, and group enablement sessions.
• Triage customer queries and escalations while maintaining accurate account data in Salesforce.
• Lead customer initiatives that improve Net Promoter and candidate experience scores.
• Build relationships with customer contacts and internal sales, product, engineering, and marketing partners.
• Identify growth and expansion opportunities with the Strategic Sales team and guide customers on hirify.global products and best practices.

Requirements

• At least 2 years of experience in customer success, account management, SaaS or technology consulting, or project/change management.
• Experience leading client relationships in SaaS or technology environments.
• Proficiency with Salesforce and Microsoft Office Suite.
• Experience in sales, consulting, training, or leading new corporate initiatives.
• Ability to work from home in a distraction-free environment and attend virtual video meetings.

Nice to have

• Intermediate knowledge of human resources or talent acquisition.

Culture & Benefits

• Flexible paid time off.
• Medical, dental, and vision coverage.
• 12 weeks of maternity and adoption leave.
• 401(k) matching.
• Remote work supported by a BYOD policy and security controls for work-related data.