User Experience Specialist

Location: Washington, DC; hybrid, with two days per week in the office

Company

hirify.global is a Service-Disabled Veteran-Owned Small Business delivering data analytics, mission support, IT modernization, biometrics, and digital transformation solutions for government clients.

What you will do

• Conduct user research, usability testing, heuristic evaluations, and workflow analysis for complex enterprise applications.
• Create wireframes, prototypes, interaction models, personas, journey maps, and workflow diagrams.
• Establish UX design standards, design systems, and pattern libraries across CIO-supported products.
• Translate mission, business, and user needs into practical interface requirements and intuitive design concepts.
• Collaborate with product managers, business analysts, developers, and technical stakeholders to implement feasible and accessible designs.
• Analyze user feedback, support information, tickets, and behavioral data to improve usability, adoption, training, and onboarding.

Requirements

• Bachelor’s degree in HCI, UX Design, Interaction Design, Graphic Design, Information Systems, or a related field.
• 7+ years of experience in business analysis, technical analysis, UX design, or a related area.
• Experience with user research, usability testing, workflow analysis, wireframes, prototypes, and interaction models for complex applications.
• Knowledge of UX best practices, design standards, accessibility guidelines, enterprise design systems, and cross-product consistency.
• Strong analytical, problem-solving, communication, and collaboration skills, with the ability to work independently and take ownership.
• Must be a U.S. citizen and able to obtain and maintain the required government clearance.

Nice to have

• Experience with contextual inquiry, diary studies, or task analysis.
• Experience creating and maintaining design systems or pattern libraries.
• Experience designing to Section 508 accessibility guidelines.
• Experience using analytics and behavioral data to guide UX improvements.
• Background in change management, user onboarding, training materials, and workflow communications.

Culture & Benefits

• Collaborative, customer-focused environment supporting government mission success.
• Work on transformative technology solutions across homeland security, biometrics, law enforcement, and healthcare domains.
• Opportunity to contribute to enterprise application modernization and user adoption initiatives.
• Equal opportunity employer and verified Service-Disabled Veteran-Owned Small Business.