Senior Support Engineer - ADAS

Location: Shanghai, China; hybrid arrangement with two office days per week and customer-site travel as required.

Company

hirify.global develops connected navigation software, traffic information, and high-accuracy digital maps for automotive manufacturers, enterprises, and developers.

What you will do

• Provide L2/L3 technical support for ADAS map data, SDKs, APIs, developer tools, and customer integration environments through remote and on-site engagement.
• Support customer onboarding, environment setup, SDK configuration, credentials, map access, sample applications, and first successful data retrieval or horizon generation.
• Reproduce, triage, and resolve issues involving map content, positioning, map matching, route projection, ADASIS output, connectivity, performance, and platform compatibility.
• Collect diagnostic evidence, identify the correct engineering owner, track escalations, validate fixes, and communicate technical updates to customers.
• Execute release qualification and regression testing on Android, Linux, and QNX environments, including field or simulation-based validation.
• Create troubleshooting guides, known-issue records, FAQs, runbooks, integration examples, and recommendations for improving product usability and onboarding.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Automotive Engineering, Geomatics, Electronics, or a related discipline.
• Typically 3+ years of experience in technical support, software integration, validation, or application engineering within automotive, mapping, navigation, ADAS, or autonomous driving.
• Working knowledge of ADAS map content, including road topology, lane geometry, speed restrictions, curvature, gradient, traffic signs, and dynamic road conditions.
• Experience with SDKs, APIs, embedded software, or map-data pipelines, plus Linux command-line tools, logs, shell scripting, networking, and structured troubleshooting.
• Programming or scripting skills in C++, Java/Kotlin, and/or Python; familiarity with REST, MQTT, Kafka, Protobuf, JSON, or comparable technologies.
• Fluent Chinese and professional English required; willingness to travel to customer sites for workshops, vehicle tests, and production-critical support.

Nice to have

• Experience with digital maps, navigation, ADAS, autonomous-driving algorithms, intelligent vehicles, or automotive software.
• Knowledge of NDS, NDS.Live, ADASIS v2/v3, OGP, PBF, OpenLR, GIS, or map visualization.
• Experience supporting OEM or Tier-1 programs on automotive SoCs and embedded platforms.
• Exposure to vehicle logs, GNSS/positioning data, CAN or Ethernet traces, simulation, test drives, or map-quality validation.
• Understanding of software releases, CI/CD, automated testing, defect triage, and root-cause analysis.

Culture & Benefits

• Hybrid work combining office and home-based work, with two required office days per week.
• Personal development budget, paid learning days, and access to O’Reilly and LinkedIn Learning.
• Enhanced parental leave, paid caregiving and volunteering leave, and a competitive holiday plan.
• Home-office setup budget and monthly support allowance.
• Annual Hackathon and DevDays events, with collaboration across a global community of more than 80 nationalities.

Hiring process

• Application screening followed by assessments and interviews.
• Thorough follow-up through the hiring process and onboarding.