Senior Support Engineer - ADAS

Location: Shanghai or Beijing, China; hybrid work with two office days per week. Travel to customer sites may be required for workshops, vehicle tests, and production-critical support.

Company

hirify.global develops connected navigation software, traffic information, and highly accurate digital maps for car manufacturers, enterprises, and developers, including technologies supporting advanced and self-driving vehicles.

What you will do

• Provide L2/L3 technical support for ADAS map data, SDKs, APIs, developer tools, and customer integration environments.
• Support customer onboarding, environment setup, SDK configuration, credentials, map access, sample applications, and initial data retrieval or horizon generation.
• Reproduce, triage, and resolve issues involving SDK behavior, map content, positioning, map matching, route projection, ADASIS output, connectivity, performance, and platform compatibility.
• Collect diagnostic evidence, distinguish product defects from map-data and integration issues, and route escalations to the appropriate engineering owners.
• Work with global map, SDK, platform, and operations teams to validate fixes, communicate impact, and keep customers informed.
• Perform release qualification, regression testing, map visualization, and field or simulation-based validation on Android, Linux, and QNX environments.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Automotive Engineering, Geomatics, Electronics, or a related discipline.
• Typically 3+ years of experience in technical support, software integration, validation, or application engineering within automotive, mapping, navigation, ADAS, or autonomous driving.
• Working knowledge of ADAS map content, SDKs, APIs, embedded software, map-data pipelines, and technical interface contracts.
• Proficiency with Linux command-line tools, logs, shell scripting, networking fundamentals, and structured troubleshooting; experience with QNX or Android Automotive is valued.
• Programming or scripting capability in C++, Java/Kotlin, and/or Python, plus familiarity with REST, MQTT, Kafka, Protobuf, JSON, or comparable technologies.
• Fluent Chinese and professional English required; willingness to travel to customer sites required.

Nice to have

• Experience with digital maps, navigation, ADAS, autonomous-driving algorithms, intelligent vehicles, or automotive software.
• Knowledge of NDS, NDS.Live, ADASIS v2/v3, OGP, PBF, OpenLR, GIS, or map visualization.
• Experience supporting OEM or Tier-1 programs on automotive SoCs and embedded platforms.
• Exposure to vehicle logs, GNSS or positioning data, CAN or Ethernet traces, simulation, test drives, or map-quality validation.
• Understanding of software releases, CI/CD, automated testing, defect triage, and root-cause analysis.

Culture & Benefits

• Hybrid flexibility with two office days per week and the remaining days available from the office or home.
• Personal development budget, paid learning days, and access to O’Reilly and LinkedIn Learning.
• Enhanced parental leave, paid leave for caring responsibilities, volunteering, and a competitive holiday plan with an additional birthday day off.
• Home-office setup budget and monthly allowance.
• Options to work from the home country and abroad for a set number of days each year.
• Global collaboration across more than 80 nationalities, with annual Hackathon and DevDays events.

Hiring process

• Application screening followed by assessments and interviews.
• Successful candidates proceed through onboarding with follow-up throughout the process.