Customer Support Technician (Semiconductor Equipment)

Location: Beijing, China; on-site customer and cleanroom work with 20% travel. Relocation eligibility is provided, but no relocation destination is specified.

Company

hirify.global develops materials science, engineering solutions, and equipment used in semiconductor chips and advanced displays.

What you will do

• Plan daily work schedules and complete preventive and remedial maintenance within assigned customer territories.
• Perform periodic maintenance, wet cleans, system start-ups, warranty work, paid service, and service contract activities.
• Troubleshoot process variations and system problems, escalating down situations and supporting Tier II and Tier III start-ups.
• Verify equipment operational quality, track performance, and implement uptime and productivity improvements.
• Instruct customers on system operation and maintenance and coordinate support plans with customer management.
• Act as a technical and administrative liaison with customer frontline management and support customer meetings.

Requirements

• Proficiency in analytical processes and procedures relevant to assigned technical tasks.
• Working knowledge of Statistical Process Control and Quality Improvement Process methods and terminology.
• Ability to solve atypical or infrequently occurring problems using established procedures and precedents.
• Ability to work in a physically demanding cleanroom environment, including walking, standing, bending, kneeling, climbing, and lifting up to 35 lbs.
• Ability to distinguish colors, work around potentially difficult noise levels, and use hand and power tools.
• Ability to use required personal protective equipment, including coveralls, respirators, chemical aprons, and face shields.

Culture & Benefits

• Supportive environment focused on learning, development, and career growth.
• Employee health and wellbeing programs and support for personal and professional development.
• Regular employment with full-time status.
• Travel required for approximately 20% of working time.