Customer Support Engineer (Lithography)

Location: Hangzhou, China

Company

hirify.global is a leading global supplier of lithography systems for the semiconductor industry, enabling the production of advanced microchips.

What you will do

• Drive technical service order closures and resolve complex customer problems.
• Coordinate customer rollouts and beta tests for new products and services.
• Analyze customer data to demonstrate product value and build trusting relationships.
• Translate customer requirements into existing product capabilities and solution definitions.
• Deliver intermediate and advanced training to colleagues and customers.
• Mentor new hires and facilitate continuous knowledge exchange within the department.

Requirements

• MSc or PhD in a technical field.
• Relevant experience in an IC manufacturing environment or research institute.
• Strong background in lithography, patterning, overlay, imaging, focus, metrology, or defectivity.
• Proven experience in a customer-facing or service role.
• Ability to perform in a fast-paced, ambiguous environment while maintaining customer focus.
• Must be based in Hangzhou, China.

Culture & Benefits

• Opportunity to work with cutting-edge semiconductor technology.
• Commitment to a diverse and inclusive workforce.
• Focus on operational excellence and continuous process improvement.
• Collaborative environment with cross-sector knowledge sharing.