Customer Care Coordinator

Location: Franklin, Massachusetts, United States. Must be physically located in the United States while performing this job.

Salary: $35,001–$63,002 per year.

Company

hirify.global provides lawn and outdoor services through branch-based customer and service operations.

What you will do

• Handle inbound and outbound calls to resolve service, billing, results, and other customer concerns.
• Coordinate customer follow-up requests between branches and customers.
• Prioritize overdue or critical requests and escalate complex issues to management.
• Contact cancellation-request customers, identify root causes, and use approved offers to retain business.
• Review customer feedback, compile NPS and other statistical data, identify trends, and report findings.
• Maintain accurate customer account, service plan, contact, and billing information in the database.

Requirements

• High school diploma or GED required; an associate’s degree is preferred.
• 2–3 years of customer service experience required.
• Experience resolving escalated customer service issues.
• Computer skills with Microsoft Word, Excel, Outlook, and PowerPoint.
• Fluent English speaking, reading, and writing skills required.
• Physical location in the United States is required while performing the job.

Culture & Benefits

• Medical, dental, and vision insurance.
• Company-matching 401(k).
• Additional programs and employee perks.
• Inclusive workplace with support for veterans and commitment to diversity.
• Pre-employment testing is required.