Representative, Contact Center III, Credit and Collections (Customer Support)

Location: Hybrid role based in Manchester, New Hampshire, with travel between Massachusetts, Connecticut, and New Hampshire as necessary. Monday through Friday, 8:00 a.m.–4:30 p.m.; emergency and planned overtime availability is required.

Salary: $52,920–$58,800 per year, with potential incentive eligibility.

Company

hirify.global provides utility services and customer support related to billing, service, payments, and account management.

What you will do

• Respond to telephone, email, mail, and third-party collections inquiries from internal and external customers.
• Resolve questions involving billing, service requests, payment arrangements, security deposits, meter readings, electronic payments, and power interruptions.
• Determine and code accounts involving hardship, bankruptcy, legal collections, and identity theft.
• Communicate with the public and external collection attorneys on credit and collections matters.
• Initiate outbound collection calls and actively collect delinquent customer accounts.
• Support emergency restoration assignments and respond to customer calls outside regular hours when required.

Requirements

• High school diploma or GED.
• At least three years of customer service experience and three and one-half years of call center experience for Contact Center Level III.
• Intermediate Microsoft Word and Excel skills.
• Working knowledge of the C2 and CACS systems.
• Excellent interpersonal, oral and written communication, analytical, decision-making, and PC skills.
• Eversource does not offer immigration-related visa sponsorship; applicants requiring sponsorship to start employment will not be considered.

Nice to have

• Familiarity with credit and collections practices and procedures.
• Ability to speak multiple languages.

Culture & Benefits

• Regular full-time employment.
• Team-oriented work in a fast-paced, structured environment.
• Competitive total rewards and benefits program.
• Potential incentive eligibility.
• Emergency restoration assignments may require work outside normal responsibilities, hours, and location.

Hiring process

• Submit a resume with the application.
• Pass pre-employment skills testing unless exempt.