Representative, Contact Center III - Billing (Hybrid)

Location: Manchester, New Hampshire, United States; hybrid

Salary: $52,920.00–$58,800.00 per year, plus potential incentive.

Company

hirify.global is an energy company offering customer and utility services.

What you will do

• Process customer billing adjustments, order entries, errors, and field investigation requests.
• Make and receive customer calls related to billing issues.
• Apply customer procedures and policies while exercising judgment under moderate supervision.
• Follow established processes, work independently, and manage multiple assignments in a structured environment.
• Respond to customer calls outside regular working hours during emergency situations.

Requirements

• High school diploma or equivalent and two years of related experience.
• Effective, concise oral and written communication skills.
• Proficiency in typing and basic computer applications, including Word and Excel.
• Strong interpersonal, analytical, decision-making, organizational, and multitasking skills.
• Ability to work in a team, follow processes, and function with minimal supervision.
• Applicants must not require immigration-related visa sponsorship to start employment in the United States.

Nice to have

• Experience with a customer billing system.

Culture & Benefits

• Regular full-time employment.
• Hybrid work arrangement.
• Competitive total rewards and benefits program.
• Potential incentive eligibility.
• Participation in emergency restoration assignments when required.

Hiring process

• Submit a resume with the application.
• Successfully complete the SHL Customer Service Representative test.