Care Management Support Assistant

TL;DR

Care Management Support Assistant (Healthcare/Call Center): Supporting members by phone through non-clinical assessments, care coordination, benefits navigation, and detailed documentation with an accent on compassionate communication, identifying barriers to care, and accurate information management. Focus on handling high-volume inbound and outbound calls, solving access challenges, and connecting members with appropriate healthcare resources.

Location: Remote nationwide in the United States; assigned shift is 11:30 AM–8:00 PM EST. Training runs 8:30 AM–5:00 PM EST for the first two weeks, with no time off permitted during training. Occasional travel to hirify.global offices for training or meetings may be required.

Salary: $40,000–$52,300 per year.

Company

hirify.global is a U.S. healthcare company providing insurance and healthcare services to members, families, military personnel, and communities.

What you will do

• Engage members by phone and encourage participation in care management programs.
• Complete non-clinical assessments and questionnaires to identify health risks, care needs, and follow-up opportunities.
• Help members schedule appointments and connect with care resources, preventive screenings, and benefits.
• Handle inbound and outbound calls in an auto-dialer environment.
• Document member information and customer issues accurately across multiple systems.
• Apply established procedures while working independently and adapting to changing healthcare priorities.

Requirements

• At least one year of experience managing high-volume inbound and outbound calls.
• Experience meeting documented productivity, quality, or service metrics.
• Experience navigating and updating customer or member information across multiple applications and platforms.
• Proficiency with Microsoft Word, Excel, Teams, and Outlook.
• Ability to work a scheduled eight-hour shift between 11:30 AM and 8:00 PM EST.
• Reliable attendance is required during the two-week training period; management approval is required for time off during the first 90 days.

Culture & Benefits

• Remote work with a dedicated workspace required to protect member PHI and HIPAA information.
• Home internet must provide at least 25 Mbps download and 10 Mbps upload speeds.
• Occasional mandatory overtime, including evenings and weekends, may be required.
• Medical, dental, and vision coverage.
• 401(k), paid time off, holidays, parental and caregiver leave, disability coverage, and life insurance.

Hiring process

• Text prescreen with yes-or-no questions.
• Video prescreen through HireVue, followed by interviews for selected candidates.
• Finalists are contacted by a recruiter to discuss the offer and benefits.