Customer Service Coordinator

Location: Garden Grove, California 92841, United States

Salary: $41,600–$52,000 per year

Company

hirify.global provides staffing and employment services for professional and operational roles.

What you will do

• Process incoming customer purchase orders and upload documents into internal order-entry and database systems.
• Monitor and triage a shared customer service inbox, routing and responding to high-volume requests.
• Support backlog management and execute pricing updates by communicating changes, requesting revised purchase orders, and updating system records.
• Follow up with customers by phone and email regarding open orders, pricing inquiries, shipping updates, and service requests.
• Coordinate expedite requests and order prioritization with Planning, Scheduling, production, and sales teams.
• Maintain accurate documentation, perform system audits, and complete administrative reports.

Requirements

• High School Diploma or GED required.
• 1–3 years of customer service, order entry, or administrative operations experience in a fast-paced environment.
• Intermediate Microsoft Excel skills, including data sorting, lookups, and tracking.
• Strong working knowledge of Microsoft Office, including Word and Outlook, and standard order-entry database systems.
• Typing speed of at least 50 WPM with high data-entry accuracy.
• Strong written and verbal communication, telephone etiquette, organization, multitasking, and attention to detail.

Nice to have

• Experience with enterprise ERP or order-entry platforms such as QAD, SAP, Oracle, or similar systems.
• Background in manufacturing customer service, supply chain coordination, or logistics support.
• Associate’s or Bachelor’s degree.

Culture & Benefits

• High-volume environment with close collaboration across customer service, Planning, Scheduling, production, and sales.
• For temporary assignments lasting 13 weeks or longer, medical, dental, vision, 401(k), and statutory sick pay may be available where required.
• Reasonable accommodations are available during the employment process.
• hirify.global participates in the E-Verify program in certain locations as required by law.