Pre Lit Credit Hire Validation File Handler

Location: Leeds, hybrid — 1 day in the office and 4 days from home

Company

hirify.global provides legal and claims solutions to insurers, businesses, and suppliers across the insurance sector, combining claims expertise, technology, and AI-driven services.

What you will do

• Investigate complex and technical credit hire claims submitted by external organisations.
• Validate claims flagged by the intelligence team, with claim values of up to £25,000.
• Apply credit hire strategy with the objective of successfully repudiating unsupported claims.
• Develop knowledge of pre-proceedings credit hire, file lifecycles, common law, and litigation principles.
• Assess costs and protective offers and prepare cases for litigation.
• Use management information and data analysis to identify trends, formulate action plans, and deliver improvements.

Requirements

• At least 12 months of experience working with credit hire cases in a credit hire environment.
• At least 3 GCSEs or equivalent; a degree is preferable.
• Ability to use initiative, plan and prioritise workloads, follow processes, and make decisions under pressure.
• Excellent listening, verbal communication, telephone negotiation, sensitivity, and tact.
• Good IT skills, including Word and Outlook; experience with a case management system is preferred.
• Understanding of learning and development best practice and experience using MI and data analysis.

Culture & Benefits

• Working hours are Monday to Friday, 9:00–17:00, with a one-hour unpaid lunch break.
• Values include being connected, dynamic, innovative, and succeeding together.
• 25 days of annual leave, increasing with service, with the option to buy or sell 3 days.
• Healthcare cash plan, online GP access, mental health and wellbeing support, and employee resource groups.
• Pension contribution, death-in-service benefit after one year, volunteering programme, and multiple retail, travel, fitness, and technology schemes.

Hiring process

• Application and CV review.
• Initial phone call followed by an interview.
• Offer and hiring stages.