Customer Success Manager, Enterprise (Strategic Customer Success Team)

Location: United Kingdom

Company

hirify.global is a brand visibility platform providing AI-driven insights across SEO, search, content marketing, paid media, social strategy, and digital marketing.

What you will do

• Build and nurture multi-threaded relationships with Fortune 500 stakeholders, including marketing operations teams and senior marketing executives.
• Own renewals, customer health, commercial timelines, procurement requirements, forecasting, and retention risks.
• Create and execute customized success plans that connect hirify.global workflows and features to measurable business value.
• Lead executive quarterly business reviews focused on ROI, strategic priorities, and long-term partnership value.
• Identify customer risks, develop remediation plans, and advocate internally for product improvements based on customer feedback.
• Partner with Sales and Marketing to identify expansion, cross-sell, and platform upgrade opportunities.

Requirements

• 5–7+ years of experience in Customer Success, Account Management, or a related role focused on enterprise customers.
• Experience in MarTech, SaaS, digital marketing technologies, or enterprise SEO platforms.
• Proven ability to build relationships across different levels of seniority and communicate complex concepts to technical and non-technical audiences.
• Experience creating customized success plans and connecting customer processes to measurable business results.
• Experience with upselling, qualified lead generation, and using customer data to support decisions.
• Working knowledge of SEO, SEM, content marketing, analytics, CRM, and marketing automation.

Nice to have

• Experience with BrightEdge, Conductor, SimilarWeb, or comparable enterprise marketing and SEO platforms.
• Pipeline management experience in a sales or renewal context.
• Ability to navigate ambiguity and complexity in a rapidly changing global environment.

Culture & Benefits

• Career growth supported by enablement programs, onboarding bootcamps, and a strong promotion track.
• Employee Support Program and financial aid following the loss of a family member.
• Employee Resource Groups and hobby and team-building budget allowances.
• Recognition programs, including President’s Club for exceptional performance.
• Global collaboration across teams and multiple time zones.

Hiring process

• The Talent Acquisition team reviews applications and aims to provide feedback within three working days.
• Interviews include a detailed discussion of professional background, working style, and personality.
• Online interviews are conducted by video and may include screen sharing or a presentation.