Account Manager (AI)

Location: Remote from the United Kingdom; customers and the account pod are US-based, with required overlap with the East Coast.

Company

hirify.global builds a connected multi-agent customer experience platform for consumer brands, covering sales, support, social, voice, and customer intelligence.

What you will do

• Own the commercial relationship for a portfolio of Growth and Strategic accounts from post-onboarding through long-term growth.
• Build account plans, track customer impact with data, and hold customers and internal teams accountable for progress.
• Map stakeholders, build executive relationships, and manage the executive communication cadence.
• Lead renewal negotiations, identify and close expansion opportunities, and quantify ROI through savings, efficiency, or revenue impact.
• Explain Siena’s AI agent capabilities and guide customers toward strategic use cases.
• Translate customer problems into clear problem statements and execution plans while coordinating with internal teams and deployment strategists.

Requirements

• 3+ years of account management experience with technical, complex software.
• At least one independently negotiated deal worth $100,000 or more.
• Experience in a startup environment and comfort working with ambiguity and broad responsibilities.
• Experience in e-commerce or customer experience.
• Must be based in the United Kingdom and overlap with the US East Coast.

Nice to have

• Hands-on experience building AI agents, automating workflows, or creating AI-powered tools.
• Enterprise experience managing complex organizations and multiple stakeholders.
• Experience collaborating closely with product and engineering teams.
• Experience at a native AI technology company.
• Familiarity with API integrations, conversation flow design, and business intelligence tools.

Culture & Benefits

• Fully distributed, async-first working environment with high autonomy and low bureaucracy.
• Opportunity to work on a new AI-driven customer experience category and ship work to consumer brands quickly.
• Salary plus equity or stock grants.
• Learning budget and premium accounts for ChatGPT, Claude, Perplexity Pro, Cursor, and Lovable.
• Quarterly budget for additional tools and regular knowledge-sharing through demos and internal discussions.

Hiring process

• AI-assisted screening tools are used as part of the process, with all decisions made by humans.
• Human-only review can be requested.