Account Manager (AI)

TL;DR

Account Manager (AI): Owning commercial relationships, renewals, and expansion for high-value enterprise brands using Siena’s AI customer experience platform with an accent on executive trust, measurable ROI, and strategic account growth. Focus on negotiating complex renewals, identifying expansion opportunities, mapping stakeholders, and translating customer problems into cross-functional execution plans.

Location: Remote, with London listed as the role location and moderate travel for workshops, account visits, and QBRs.

Company

hirify.global builds an Agent of Record for consumer brands, combining AI agents, shared memory, context, and tools across customer support, shopping, and social interactions.

What you will do

• Own a portfolio of Growth and Strategic accounts from post-onboarding through long-term commercial growth.
• Develop account plans tied to commercial, operational, and customer experience metrics.
• Lead renewals, expansion opportunities, negotiations, procurement discussions, pricing, and contract trade-offs.
• Build stakeholder maps and executive relationships, maintaining a regular leadership cadence.
• Quantify and communicate customer ROI through cost savings, efficiency, and revenue metrics.
• Partner with deployment strategists, product, engineering, and other teams to resolve customer problems and deliver execution plans.

Requirements

• 3+ years of experience in account management, customer success, or a client-facing commercial role involving complex software solutions.
• Demonstrated success independently renewing and expanding enterprise customers, including negotiating at least one $100k+ deal.
• Experience managing complex organizations and selling to multiple stakeholders, including senior executives.
• Startup experience and comfort working independently in fast-moving, ambiguous environments.
• Experience analyzing usage patterns and competitive landscapes and converting data into account strategies.
• Hands-on prompt engineering experience is required, including building an agent, automating a workflow, or creating a tool beyond basic ChatGPT use.

Nice to have

• E-commerce or customer experience industry experience.
• Experience at a native AI technology company.
• Familiarity with API integrations, conversation flow design, and business intelligence tools.
• Experience working closely with product and engineering teams.

Culture & Benefits

• Fully distributed, global, async-first team with low bureaucracy and high ownership.
• Work that reaches real consumer brands and ships quickly.
• Competitive salary plus equity or stock grants.
• Learning budget and premium accounts for ChatGPT, Claude, Perplexity Pro, Cursor, and Lovable.
• Quarterly budget for experimenting with new AI tools and regular knowledge-sharing sessions.

Hiring process

• AI-assisted screening tools are used during the hiring process.
• Human review is available on request.