Account Manager - Public Sector

Location: Birmingham, United Kingdom; office-based

Company

BT Business provides secure connectivity and collaboration platforms to business customers, government departments, and public-sector organisations across the UK.

What you will do

• Manage and grow a portfolio of public sector accounts through upsell and cross-sell activities.
• Identify opportunities and drive revenue and profit growth through account planning.
• Maintain accurate revenue and margin forecasts using Salesforce and internal tools.
• Build relationships with stakeholders in local government, education, and NHS organisations.
• Use a consultative sales approach to understand customer needs and align suitable solutions.
• Develop account plans and pipeline strategies while collaborating with internal BT specialists.

Requirements

• Experience in sales or account management, ideally in a B2B environment.
• Experience working with public sector customers, such as councils, NHS organisations, education institutions, or procurement frameworks.
• Ability to identify and close new business opportunities within existing client accounts.
• Strong communication and stakeholder management skills, including the ability to build C-Level relationships.
• A proactive, self-starting approach and willingness to learn and develop.

Nice to have

• Experience in technology, telecommunications, or IT solutions sales.
• Understanding of public sector procurement processes or frameworks.
• Experience with consultative or solution-based selling.

Culture & Benefits

• Supportive and collaborative Birmingham-based sales team.
• Bespoke sales training and opportunities for long-term career growth.
• 50% on-target bonus.
• Private GP access, paid carers leave, and equalized maternity, paternity, and adoption leave.
• Pension scheme with 5% employee and 10% employer contributions, plus holiday purchase options.
• Discounts on EE and BT mobile and broadband products.

Hiring process

• Complete a 20–25 minute AI-assisted interview through a chat platform.
• Applications are reviewed by a recruiter, followed by a hiring manager meeting for shortlisted candidates.