Manager, Sales Operations (Customer Service)

Location: Riyadh, Saudi Arabia

Company

Bowers & Wilkins develops and sells products supported by customer service, order management, inventory, and logistics operations.

What you will do

• Enter and validate purchase orders in the Expandable ERP system, checking prices, addresses, part numbers, quantities, and special requests.
• Resolve incomplete or incorrect orders and provide customers with updates on delays, order status, deliveries, invoices, and shipment tracking.
• Manage customer applications, billing and shipping addresses, amended orders, prepaid payments, returns for credit, and product requests.
• Coordinate credit-hold orders and return-to-stock activities with customers, sales, finance, and the Neuchatel office.
• Support inventory control through annual stocktakes, cycle counts, stock organisation, and other logistics activities.
• Handle office administration, including mailbox and phone coverage, invoice uploads, supplier requests, complaint logs, purchase-order filing, and evaluation-device returns.

Requirements

• At least two years of customer service experience.
• Experience with complex order entry and ERP systems.
• Proficient computer skills, including data entry, Outlook, Microsoft Word, and Excel.
• Strong organisation, attention to detail, problem-solving, time management, and independent working skills.
• Ability to work under pressure, adapt to change, follow established routines, and respond quickly to customer enquiries.
• Trustworthy, professional, punctual, results-oriented, and self-motivated.

Nice to have

• Familiarity with medical devices.
• A bachelor’s degree in Business Administration.

Culture & Benefits

• Full-time position in Riyadh.
• Collaborative customer service team environment with regular coordination with the Customer Service Manager and Country Manager ANZ.
• Fast-paced work requiring flexibility, high energy, and reliable attention to detail.