Customer Success Renewals Representative with German

Location: Poland; hybrid work

Company

hirify.global develops data resilience and data security solutions that help organizations protect their data and AI environments.

What you will do

• Manage maintenance contract renewals in an assigned territory to protect revenue and retain customers.
• Monitor expiring agreements and take timely action to secure renewals.
• Prepare accurate proposals and quotes based on customer agreements.
• Handle questions about pricing, co-terming, upselling, and reinstatement.
• Collaborate with customers, channel partners, and internal teams.
• Record customer activities in the CRM and achieve sales targets focused on retention and revenue growth.

Requirements

• Fluent English and German; B2 minimum proficiency stated.
• At least two years of sales experience in software or a related industry.
• Strong customer service and organizational skills.
• Ability to work in a fast-paced, semi-autonomous environment and manage high volumes of communication.
• Self-motivation and basic knowledge of virtualization.

Nice to have

• Salesforce proficiency.

Culture & Benefits

• Hybrid work in Poland with 26 paid days off annually and four additional paid hirify.globale Days.
• Paid parental, maternity, and paternity leave.
• Covered family medical, dental, rehabilitation, vaccination, life, critical illness, and disability insurance.
• Employer pension contribution via PPK and a monthly Edenred meal allowance of 450 PLN.
• Covered MultiSport card, therapy sessions, and legal and financial advice.
• Professional training, workshops, internal meetups, online learning platforms, and mentoring.